We want you to be satisfied with Cinely. This policy applies to purchases made on our website (cinelyai.com), processed by Airwallex — and, for subscriptions started before September 2026, by Stripe.

Refund requests

If you are unhappy with your purchase, contact us at support@minu.ai within 14 days of the charge. We review all requests and respond within 24 hours on business days.

Eligible refunds

We issue refunds for accidental purchases, duplicate charges, technical issues that prevented you from using the Service, and unwanted subscription renewals reported promptly after the renewal date.

How refunds are issued

Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Unrecognized charges

If you see a charge from us that you do not recognize, please contact us before disputing it with your bank. We will investigate and resolve it promptly, including issuing a refund where appropriate.

App Store / Google Play purchases

Refunds for purchases made through Apple or Google are handled by Apple or Google under their respective refund policies.

Delivery

All Cinely products are digital and nothing is shipped. See our Shipping & Delivery Policy for how purchases are delivered.

Contact Us

MINU PTE. LTD. (UEN 202200776M)
10A Braddell Hill, #15-02, Braddell View
Singapore 579720
Email: support@minu.ai
Phone: +1 937 756 5474

Refund Policy